On December 13, 2025, the West Virginia Public Utility Commission (PUC) announced new regulations aimed at improving consumer protection and promoting transparency in the state's public utility sector. These regulations come as a response to growing concerns over rising utility rates and complaints of poor service quality in recent years.One of the key provisions of the new regulations is the establishment of a Consumer Bill of Rights, which outlines the rights of utility customers in West Virginia. This includes the right to fair and reasonable rates, reliable service, accurate billing, and timely response to complaints. The PUC hopes that this Bill of Rights will empower consumers to hold utility providers accountable and seek recourse when their rights are violated.Additionally, the PUC has set stricter standards for utility companies when it comes to billing practices and customer service. Companies will now be required to provide clear and transparent billing statements, as well as improved communication channels for customers to voice their concerns and complaints. The PUC will also be monitoring utility providers closely to ensure compliance with these new regulations.In a statement, PUC Commissioner John Doe emphasized the importance of these new regulations in safeguarding the interests of West Virginia residents. "Our priority is to protect consumers and ensure that they are treated fairly by their utility providers. These regulations are designed to create a more equitable and accountable system that benefits all parties involved," said Commissioner Doe.The PUC has also announced plans to conduct regular audits and inspections of utility companies to assess their compliance with the new regulations. Companies found to be in violation of these rules may face penalties and sanctions, including fines and license revocation.Overall, the new regulations put in place by the West Virginia Public Utility Commission mark a significant step towards enhancing consumer protection and accountability in the state's public utility sector. Residents can now expect greater transparency, improved services, and better safeguards against unfair practices from utility providers.