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On October 4, 2025, the North Carolina Public Utility Commission announced new regulations aimed at improving consumer protections in the state's public utility sector. The proposed regulations, which are set to be discussed at a public hearing later this month, cover a wide range of issues including billing practices, customer service standards, and transparency requirements for utility companies.One of the key provisions in the proposed regulations is a requirement for utility companies to provide customers with clear and detailed information about their billing practices. This includes making it easier for customers to understand how their utility bills are calculated, as well as providing them with information about any fees or surcharges that may be included in their bill.In addition, the new regulations also aim to improve customer service standards by setting a minimum level of service that all utility companies must adhere to. This includes requirements for timely responses to customer inquiries and complaints, as well as guidelines for resolving disputes between customers and utility companies.Another important aspect of the proposed regulations is the focus on transparency requirements for utility companies. Under the new regulations, utility companies will be required to provide customers with detailed information about any changes to their rates or service offerings, as well as notify customers in advance of any planned outages or service disruptions.Overall, the North Carolina Public Utility Commission hopes that these new regulations will help to ensure that customers receive fair and transparent treatment from utility companies, and that any issues or disputes are resolved in a timely and efficient manner. The public hearing on the proposed regulations is scheduled for later this month, and the Commission is encouraging all interested parties to attend and provide feedback on the proposed changes.