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On November 24, 2025, the Maryland Public Utility Commission (PUC) announced a series of proposed regulations aimed at increasing oversight and accountability for utility companies operating in the state. The proposed regulations come in response to a recent surge in consumer complaints regarding service disruptions, billing errors, and other issues.One of the key provisions of the proposed regulations is the establishment of stricter guidelines for utility companies when it comes to customer service and response times. Under the new regulations, companies will be required to respond to customer inquiries and complaints within a specified timeframe, and will face penalties for failing to do so.Additionally, the PUC is proposing that utility companies be required to regularly report on their maintenance and infrastructure improvement activities. This increased transparency is meant to ensure that companies are adequately investing in their systems to prevent service disruptions and outages.The proposed regulations also include provisions to protect vulnerable populations, such as low-income households and senior citizens. Utility companies will be required to provide special assistance programs for these groups, as well as maintain affordable rates for essential services.In a statement released by the PUC, Chairman John Smith emphasized the importance of these new regulations in ensuring that utility companies are held accountable for providing reliable and affordable services to Maryland residents. "We have heard the concerns of consumers loud and clear, and we are committed to taking action to address them," said Chairman Smith.The proposed regulations will now undergo a period of public comment before they are finalized and implemented. The PUC encourages residents and stakeholders to provide feedback on the proposed regulations to ensure that they effectively address the issues facing Maryland utility customers.Overall, the proposed regulations represent a significant step towards improving the accountability and reliability of utility companies operating in Maryland. By increasing oversight and transparency, the PUC aims to protect the interests of consumers and ensure that all residents have access to essential utility services.