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The Indiana Public Utility Commission (IPUC) has announced new proposed regulations aimed at enhancing customer service and reliability for residents across the state. The proposed regulations, which were announced during a public hearing on Thursday, March 3, 2026, seek to address concerns raised by consumers regarding the quality of service provided by utility companies.One of the key aspects of the proposed regulations is a requirement for utility companies to submit annual reports detailing their efforts to improve customer service and reliability. This includes information on any investments made in infrastructure upgrades, customer service training programs, and measures taken to prevent and respond to service outages.Additionally, the proposed regulations would establish new performance metrics that utility companies must meet, including response times for service calls, outage restoration times, and customer satisfaction ratings. Companies that fail to meet these metrics could face penalties imposed by the IPUC.During the public hearing, several consumer advocacy groups and individual residents voiced their support for the proposed regulations, citing recent incidents of prolonged outages and poor customer service from utility companies. They emphasized the need for increased accountability and transparency from these companies in order to better serve the needs of consumers.In response to the feedback from both consumers and industry representatives, the IPUC has announced plans to hold a series of public forums to gather additional input on the proposed regulations before they are finalized. The commission is also seeking input from stakeholders on how best to implement the new regulations in a way that balances the interests of consumers and utility companies.Overall, the proposed regulations mark a significant step towards improving customer service and reliability in Indiana's utility industry. By holding companies accountable for their performance and setting clear expectations for service quality, the IPUC aims to ensure that residents across the state have access to safe, reliable, and affordable utility services.