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In an effort to improve efficiency and provide better support for workers who have been injured on the job, the Delaware Workers' Compensation Board announced a new initiative on December 2, 2025 to streamline the claims process.Under the new plan, injured workers will now have access to a dedicated case manager who will oversee their claim from start to finish. This individual will act as a single point of contact for the injured worker, providing updates on the status of their claim, answering any questions they may have, and assisting with the coordination of medical treatment and rehabilitation services.Additionally, the Workers' Compensation Board will be implementing a new online portal where workers can submit and track their claims electronically. This will allow for faster processing times and greater transparency throughout the claims process.Board chairman, John Smith, stated, "We are excited to launch this new initiative aimed at improving the experience for injured workers and ensuring that they receive the support and compensation they deserve in a timely manner. By streamlining the claims process and providing dedicated support, we hope to make the system more user-friendly and efficient for all parties involved."The introduction of these new measures comes after a year of heightened scrutiny and criticism of the state's workers' compensation system. Advocates have long called for reforms to make the process more accessible and responsive to the needs of injured workers.The Delaware Workers' Compensation Board hopes that these changes will lead to a more seamless and efficient process for workers seeking compensation for workplace injuries, ultimately improving outcomes for those who have been injured on the job.