On February 23, 2026, the Delaware Public Service Commission announced new regulations aimed at improving consumer protections in the state's public utility sector. The regulations, which were approved unanimously by the Commission, mark a significant step towards ensuring that Delaware residents have access to safe, reliable, and affordable utility services.One of the key provisions of the new regulations is the establishment of a Consumer Advocate Office within the Public Service Commission. This office will serve as a dedicated resource for consumers who have concerns or complaints regarding their utility services. The Consumer Advocate will be responsible for investigating consumer complaints, negotiating with utility companies on behalf of consumers, and representing consumers in rate cases and other regulatory proceedings.In addition to the creation of the Consumer Advocate Office, the new regulations also include enhanced transparency requirements for utility companies. Under the new rules, utility companies will be required to provide consumers with clear and concise information about their rates, fees, and service options. This increased transparency aims to empower consumers to make informed decisions about their utility services and hold companies accountable for their actions.The Commission also approved new guidelines for utility disconnections, which aim to protect vulnerable consumers from having their utility services shut off. The regulations prohibit utility companies from disconnecting service to low-income households during extreme weather events or other emergencies. Additionally, the rules require utility companies to provide advance notice of impending disconnections and offer payment plans to help consumers avoid shut-offs.Commissioner Jane Smith praised the new regulations, stating that they represent a significant step towards ensuring that Delaware residents have access to fair and affordable utility services. "These regulations are a win for consumers," Smith said. "By enhancing consumer protections and increasing transparency in the public utility sector, we are working to ensure that all Delaware residents have access to the essential services they need to thrive."The new regulations are set to take effect on April 1, 2026, giving utility companies time to adjust their practices to comply with the new rules. The Public Service Commission will continue to monitor the implementation of the regulations and make adjustments as needed to ensure that consumers are protected and that utility services remain reliable and affordable for all Delaware residents.