In an effort to strengthen consumer protections and ensure fair utility services for all residents, the Connecticut Public Utilities Regulatory Authority (PURA) announced new regulations on Friday, December 4, 2025. The regulations, which were approved unanimously by the authority, will have a significant impact on utility companies operating in the state.One of the key changes introduced by the new regulations is a requirement for all public utility companies to provide clear and transparent billing statements to their customers. This includes detailed information on charges, fees, and any potential rate increases. The goal of this requirement is to prevent confusion and billing errors that often lead to disputes between customers and utility companies.Another important provision in the new regulations is the establishment of a Consumer Advocacy Office within PURA. This office will serve as a dedicated resource for consumers to voice their concerns, file complaints, and seek assistance with utility-related issues. The Consumer Advocacy Office will work closely with PURA to investigate complaints and ensure that utility companies are held accountable for any violations of consumer rights.Additionally, the new regulations will require public utility companies to develop and implement programs to assist low-income customers who may be struggling to pay their utility bills. These programs may include discounts, payment assistance options, and flexible payment plans to help alleviate financial burden for vulnerable populations.In response to the new regulations, utility companies in Connecticut have expressed support for the measures, stating that they are committed to providing high-quality service and support to all customers. They have also pledged to work closely with PURA and the Consumer Advocacy Office to ensure compliance with the new requirements.Overall, the new regulations aim to create a more equitable and consumer-friendly environment for utility services in Connecticut. By increasing transparency, accountability, and support for low-income customers, the state hopes to improve the overall quality of utility services and protect the rights of all residents.