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In a move aimed at protecting Connecticut residents from unfair utility practices, Governor Sarah Johnson signed a new public utility law on Wednesday that includes provisions to strengthen customer protections and improve oversight of the state's utility companies.The new law, which comes into effect immediately, includes a number of key provisions designed to hold public utility companies accountable and ensure that customers are treated fairly. One of the most significant changes is the requirement for utilities to provide timely and transparent information to customers about rate changes, fees, and service interruptions.Under the new law, utilities will be required to notify customers in advance of any proposed rate increases and provide detailed explanations for the reasons behind those increases. Additionally, the law prohibits utility companies from charging customers fees for services that were not requested or previously disclosed.In a statement, Governor Johnson emphasized the importance of protecting consumers from unfair utility practices. She stated, "Connecticut residents deserve fair and transparent treatment from their utility providers. This new law will ensure that customers are not taken advantage of and that utility companies are held accountable for their actions."The law also increases the powers of the state's Public Utilities Regulatory Authority (PURA) to oversee utility companies and enforce compliance with the new regulations. PURA will now have the authority to investigate complaints from customers and impose penalties on utilities found to be in violation of the law.The signing of the new public utility law comes after months of public outcry over rising utility rates and reports of poor customer service from utility companies. The law is seen as a significant step towards improving transparency and accountability in the state's utility industry.Overall, the new law aims to provide greater protection for Connecticut residents and ensure that they are treated fairly by their utility providers. It represents a positive step towards strengthening consumer rights and holding utility companies accountable for their actions.